Q: What do you need from me to get my dog in for daycare or boarding?
A: The first step: fill out our new customer application (insert link)! Next, we will need a copy of your dog’s current vaccinations (Bordetella, Distemper & Rabies) along with a clean fecal in the last year (last month for dogs under 6 months of age). Then, we schedule a trial day where your dog will need to arrive at Canine Crews between 7-9am and stay a minimum of 4-5 hours (they can stay until we close at 7pm). We will do introductions to staff members as well as other dogs and then give feedback on how your pup does during introductions as well as in our playgroups via a report card. Once your dog’s trial day is completed, we can move forward with scheduling daycare or boarding accordingly!
Q: Do you take puppies?
A: You bet we do! Puppies as young as 12 weeks can attend daycare. We offer a Puppy Program (insert link) for dogs up to 8 months of age. Puppies must have their 2nd round of boosters vaccinations to be in our playgroups.
Q: What vaccinations do you require?
A: Rabies, Bordetella, Distemper, Hepatitis, Parainfluenza, Parvovirus, Leptospirosis (which is often combined by veterinarians as DHLPP or DHPP).
Q: Do you have a separate small dog area?
A: You bet we do! Our small dogs have their own playroom right off the lobby with plenty of play equipment and bunk bed cots on which to rest. We love having a space where small dogs can play like the big kids and know they are in the safety of their own space.
Q: Are small dogs allowed to play with the big dogs?
A: Typically, no. We do not mix dogs under 25# in with the larger dogs for safety reasons.
Q: Does my dog need to be spayed or neutered to attend?
A: Yes, we ask that dogs are spayed/neutered by 6 months and reserve the right to keep them out of playgroup if being intact is causing issues. We understand giant breeds and certain breeders are pushing for later spays/neuters and we promise to communicate with each owner about their dog’s behavior and if they are able to stay in group intact. Usually, around 10 months of age, it becomes an issue when adult dogs will no longer tolerate puppy/toddler behavior with an intact dog.
Q: Can I take a tour of your facility?
A: Absolutely! We ask that you make a reservation so we can ensure we have a human to show you around and give you their undivided attention.
Q: Should I bring anything for my dog?
A: Daycare – nothing! If your dog requires a lunch, we will feed them your food for free for puppies under 8 months of age. For adult dogs, there is a fee to feed lunches.
Boarding – Your dog’s food. We ask that you leave any blankets or toys at home as we have plenty of boarding add-ons and treats to make your pup’s stay amazing. We provide raised Kuranda cots for all dogs to sleep on during the night.
Q: What if my dog doesn’t like other dogs?
A: We have the best Private Care program in the city of Chicago. We provide multiple solo potty breaks and have solo walks and playtime that can be added to any stay. We also have a special room where private care dogs can hang out in a larger space with plenty of windows for sunbathing. We only accept a limited number of Private Care dogs at a time so we can provide them with the best care possible.
Q: What kinds of dogs are in daycare?
A: All kinds of dogs at all stages of their lives. We do not restrict against breeds but we do require a full trial day to find out if your dog is a good fit for our playgroups. We typically have 4-5 playgroups running at any given time so we can typically accommodate even the most selective dogs.
Q: Do you have an outdoor area?
A: Yes, but we use it only as a potty spot, not a play area for safety reasons. A regular daycare dog has time in our yard 3-4 times each day, boarders 4-5 times.
Q: Is there anyone there overnight?
A: Our staff does a final walk through between 8 and 9pm to ensure everyone has eaten and is settled in for the night. We have found that dogs relax better when left alone to sleep after a fun day of play. People walking through the facility or cleaning during night time can disrupt their sleep and it only takes one dog to keep them up all night.